Victorian Collections is an online collection management system provided free of charge for use by collecting organisations across the state of Victoria in Australia. Over the past three years, Victorian Collections has enabled volunteers and staff from 260 community organisations to begin the process of digitising their collection information, adding approximately twenty thousand records thus far. In a competitive funding environment, how do we evaluate the impact of the project so as to demonstrate its value and express the human side of the program that cannot be captured through statistics and key performance indicators?