|Title:||Data, Museum Business Processes, and the Web: Integrating Information and Functions|
|Authors:||Rick Albertson, Dawn Hopkins|
|Publication:||MW2000: Museums and the Web 2000|
Topics covered in the session will include improving museum business processes using functional analysis, data warehousing, e-commerce, and knowledge management. KPMG will discuss best practices in the museum industry for managing core functional processes and discuss how data warehousing, e-commerce, and knowledge management can be used to further improve and refine the functional processes of museums and ultimately benefit museum visitors.