A user testing session for an on-line resource typically involves a user being observed (and possibly recorded) in a closed environment, guided by a tester through pre-set questions and assigned actions. The surroundings are not those in which users might normally use the Web site: this user is working alone. So what happens when a testing session is carried out in a classroom with a large number of people? Taking user testing into the user environment rather than bringing the user into closed surroundings allows spatial, emotional, and social issues to influence the way the Web site is used