Title:Inclusive design: From approach to execution
Authors:Bruce Wyman, Scott Gillam, Sina Bahram
Publication:MW2016: Museums and the Web 2016

At the Canadian Museum for Human Rights, there was an early mandate for inclusive design to be implemented throughout the museum experience. This mandate resulted in a variety of designs and intentions that ultimately required development and implementation strategies to provide access to content through a universal keypad (for screen and audio controls); a mobile application using low-energy Bluetooth beacons; and content available in two languages, two forms of sign language, two descriptive audio tracks, and two sets of captioning. This complex set of variables was difficult to balance, and the authors discuss the implementation strategy and production and development scenarios encountered by trying to execute the greatest of ambitions.