Title:Completing the picture: how a graphical interface for understanding Modern art is meeting the touch of non-sighted visitors
Authors:Sina Bahram, Peter Samis, Thomas Ryun, Scott Thiessen
Publication:MW17: Museums and the Web 2017

Building on the landmark work done by the Canadian Museum of Human Rights (Wyman et al., 2016), the San Francisco Museum of Modern Art (SFMOMA) engaged the services of Sina Bahram from Prime Access Consulting (PAC) as the museum prepared digital interpretive programs for the re-opening of its new and expanded building. Together with interactive design partners Belle & Wissell, Co. we asked a critical question: how can we make the fundamentally visual experiences we were designing for our new Painting & Sculpture Interpretive Gallery equally available and engrossing to a non-sighted audience?

Our goal was twofold:
1. To make large touchscreen graphical user interfaces accessible to the blind and vision-impaired;
2. To convey a sense of the artworks in the galleries, both in their visual aspect and the stories that inform them, to this same audience.

By adding a bespoke digital talking overlay on top of the visual interface and following best practices laid out by Apple, Microsoft, et al. on their touch platforms, we created an approach that allows for an equitable experience for eyes-free audiences while still allowing us to achieve the full design vision for the experience.

This paper describes the following:
• Which design and pre-implementation considerations were made to help ensure an inclusive experience;
• How a complex, visually rich graphical user interface (GUI) was transformed into a series of single-finger interactions in an equivalent and parallel audio environment;
• What was required in both the technology implementation and the authoring platform within the content management system (CMS);
• Implications of eyes-free use for physical design;
• Implications of low-vision use, and use in tandem with a sighted companion, for visual design;
• The content-related task of producing over 100 audio descriptions for artworks and visual ephemera in the wall and table stories;
• Potential benefits to all visitors and to the museum’s institutional knowledge about its collection thanks to this initiative.