Associate Director, Technology

The Associate Director, Technology directs and oversees all technology activities and initiatives at the Hammer Museum, an art museum and cultural center affiliated with UCLA consisting of approximately 150 employees and an annual operating budget in excess of $18M. The Associate Director works as a functional leader and technical expert for the Museum, with oversight and collaboration from the Director, Administration.

The incumbent leads the development and execution of an institution-wide digital and technology strategy. This includes identifying, prioritizing, scoping, budgeting, scheduling, and managing the technology-based initiatives and solutions that support the Museum’s mission, curatorial efforts, operations, and long-range plans, while also enhancing employee productivity and the Museum’s overall efficiency. Strong project management skills are essential to lead interdepartmental teams (sometimes with limited technological experience) and produce high-quality projects on time and on budget. The Associate Director, Technology provides regular consultation, communication, and reporting to the Director, Administration; Deputy Directors; and Museum staff at all levels surrounding technology initiatives, schedules, and budgets.

The Associate Director, Technology leads the Technology team and manages the Museum’s technology budget of more than $1M. This includes direct supervision of 2 full-time IT staff members and the full-time AV Technical Director, who manages the planning, staffing, and production of the technological elements of exhibitions, programs, and events. Working with this team and the Director, Administration, the incumbent leads the development and implementation all technology policies, procedures, protocols, and workflows. He/she is responsible for developing, rigorously monitoring, and providing functional cost-benefit analysis of the technology budget as well as for projected spending and payback cycles on proposed initiatives.

The Associate Director, Technology is responsible for the strategic development and maintenance of the Museum’s technology and communication infrastructure. This includes the network, servers, cloud-based and other systems, email server and exchange, telephones, contracts, equipment, software, and systems. A rolling five-year plan of replacement schedules, software upgrades, and other strategic investments is to be developed to guide planning, inform budgeting, and position the Museum as a leader in the cultural sector. Long-range, business continuity, and disaster plans will be updated and/or implemented to ensure the Museum’s preparedness well into the future.

The Associate Director, Technology develops, manages, and oversees the delivery of a client-centric service, training, and support model. This includes a helpdesk to support the work of the entire Museum, ensuring staff are properly equipped to work in the most efficient manner. This involves working closely with employees to resolve complex technical issues and addressing requests in a professional, thorough, and timely manner. The incumbent proactively identifies and continuously develops, adapts, and promotes technology strategies that enable staff to accomplish their work. He/she serves as a key resource and liaison to client teams across the Museum in the provisioning of technology equipment, software, and services. The incumbent professionally interacts and serves as technology liaison with all outside vendors, internal clients, and campus technology departments to ensure that the Museum’s needs and project visions are fulfilled.

Requirements: BA in technology or related field (MS, MA, or MBA strongly preferred); seven or more years of progressive experience working in technology, with the most recent positon overseeing technology for an organization of similar scale and complexity; proven skill in project and budget preparation, management, and cost control; demonstrated success in the areas of strategic planning and execution, change management, and the ability to manage the entire spectrum of technology operations; knowledge of computer systems, software, and technical oversight of custom applications development and systems integration for e-business platforms; expert knowledge of networks, operating systems, and productivity applications; experience implementing and maintaining the highest level of IT security around the protection and integrity of assets and information; demonstrated skill in managing staff. Fluency in specialty museum programs or HTML/coding and website infrastructure preferred.

Compensation will be commensurate with experience and will consist of a competitive salary and UCLA’s extensive benefits package that includes medical, dental, vision, life, and disability insurance, and the University of California Retirement Plan. For more information on UCLA benefits, visit UC Benefits.

To apply, visit UCLA Career Opportunities and search the campus job openings for Requisition #22276. Please submit online application as instructed. Due to the volume of resumes that we receive, we are regretfully unable to respond to phone calls and emails regarding the status of applications and the recruiting process.