Client Services Manager | CultureConnect

CultureConnect (cultureconnectme.com) is an award-winning technology company headquartered in New York, NY and a part of the Axiell Group (axiell.com), the global leader in providing technology solutions to museums, archives, and libraries. CultureConnect delivers engaging and meaningful interactive digital experiences on mobile devices, online, and in-gallery. We work with a wide variety of museum and heritage customers including the New-York Historical Society, Museum of Fine Arts, Houston, Marine MammalCenter, Thomas Jefferson’s Monticello and many university and government organizations. In addition to delivering best-in-class software, CultureConnect’s team provides project management, digital and content strategy, and other consultation services to support customer projects built on the CultureConnect platform. Our full-time staff includes developers, designers, QA specialists, project & client managers and the executive team.

CultureConnect is looking for a Client Services Manager to join our growing team (see location information below for more details). The mission of the Client Services Manager is to help oversee client implementation projects, deliver high quality customer service and technical and creative guidance to our active community of museums, libraries, archives, and more. This role will report to the VP of Client Management and also collaborate with CultureConnect’s CEO and product team based in NYC and Europe. This is a dream position for someone who wants to work at the intersection of technology, museums/collections, and design for a leading innovator in the arts & culture sector.

Core Responsibilities:

●Be a key contact for all clients working on the CultureConnect platform. Ensure a collaborative and friendly approach to first-time and ongoing platform education, troubleshooting, and identifying opportunities for clients to engage new products and features.

●Lead client projects from kickoff to public launch by leading client meetings, developing and monitoring project documents such as project timeline and deliverables, and communicating deliverables to design and production teams.

●Work closely with internal departments like Sales, Design, Digital Production, QA and Software Development.

●Work closely with Finance to manage project financial progress (e.g. tracking POs, invoices, contracts/statements of work, etc)

●Cultivate and grow client relationships to ensure a high level of satisfaction and positive experience focussed on growing return/retained business

●Become a CultureConnect platform power user!

●Onboard and train new CultureConnect customers on our creator platform.

 

About You:

●5+ years experience as an account manager, project manager, or in a client project facing a role at an agency or similar experience.

●Excellent written and verbal communicator that is always professional and friendly with all client interactions. A problem solver and relationship manager.

●Detail oriented -tracking projects tasks to meet milestones is essential to launching projects on time.

●Comfortable with digital tools including content management systems (you’ll be learning the CultureConnect platform!), project management and team communication tools.

●Can work effectively with remote team members and remote clients.

●Strong Microsoft Office and Google Drive skills

 

Location Information & Other Stuff:

●Location preferences: ○Currently a remote position due to COVID restrictions, but one that is based in either:

The NYC-area, or a commutable distance by train (e.g. Philadelphia, Washington DC, Boston).

Toronto, Canada area

●This is a full-time W2 position with growth opportunities.

To apply, please click here to visit our Careers page.