Data Services Manager

The Fine Arts Museums of San Francisco are seeking a Data Services Manager. Under general direction of the Assistant Director of Data Information Services, this position manages all aspects of development data operation, including the administration of the Development and Strategic Projects portion of the fundraising database, running of queries and lists for the Development and Strategic Projects teams, and training of these teams.

Typical Duties and Responsibilities:

  1. Jointly manages (with Data Services Manager for Membership) gift processing, ensuring speedy and accurate exception handling, and complete, timely record updating.
  2. Designs and executes complex queries and export files to bring resolution to system deficiencies. Creates and maintains data tables and monitors database capacities. Develops detailed specifications, procedures, and documentation. Develops, implements, and produces export file and report requests. Is responsible for meeting deadlines of requested output.
  3. Establishes and oversees report and mailing list production schedule, including distribution of production files and reports. Enforces data integrity standards for all information entered.
  4. Develops training procedures and materials in conjunction with the Assistant Director of Data Information Services. Creates policies and procedures for donor database system use and maintenance, based on best practice. Administers system integrity and quality control by monitoring data entry and implementing modifications of procedures when necessary.
  5. Ensures data input control by overseeing balancing and editing of all data entry. Controls transfer of payments and editing of receipt history. Analyzes database for corrupt or inaccurate data to eliminate duplicates and inaccuracies. Works closely with Accounting on all reconciliation needs and gift processing.
  6. Identifies and recommends improved procedures in data capture, processing, and mapping to streamline operations and improve data quality.
  7. Supports the Assistant Director of Data Information Services on data migration strategies and execution with implementation of new CRM.
  8. Analyzes and implements procedures consistent with department directives and policies. Ensures the processing of sensitive and/or proprietary documents in strict confidence.
  9. Ensures update of donor information is accurate and timely. Serves as the liaison with outside vendors as needed. Sets up and edits personalized letter formats for receipts, renewals, and membership cards.
  10. Evaluates criteria requirements to produce statistical analysis for various campaign, fund, and appeal reports.
  11. Interfaces with museum staff of other departments to coordinate database system related activities on an as needed basis. Serves as resource person for Development and Strategic Projects system users.


Minimum Qualifications: 

Education: Bachelor’s degree from an accredited college or university, OR equivalent training/qualification.

Work Experience: Three or more years of related work experience using fundraising databases, Raiser’s Edge or Salesforce preferred.

Skills and Abilities:

  • Well-organized professional with a progressive record of responsibility.
  • Thorough knowledge of all aspects of donor database software, including program and database design.
  • Advanced knowledge of fundraising systems, development best practices, and accounting and IRS regulations related to charitable giving.
  • Ability to exercise decisiveness and good judgment in situations requiring the evaluation of information to reach creative solutions.
  • Ability to use logic and analysis to solve computer software problems.
  • Ability to deal courteously and effectively with staff in other departments.


Step 1 of the pay range is $29.38 per hour.

This is a union position eligible for the Museums’ benefits package, including medical, dental, and vision insurance plus a generous time off package.

Application Deadline: September 4, 2016

We accept online applications only. To apply online, please visit:


The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws.