The Corporation of the Fine Arts Museums is seeking a Digital Product Manager. Reporting to the Director of Digital Strategy, the Digital Product Manager will oversee the evolutions of FAMSF digital product portfolio which currently includes famsf.org—the official website of the Fine Arts Museums of San Francisco— deyoung.famsf.org, legionofhonor.famsf.org, and the collections website art.famsf.org.
The ideal candidate has a user-centric approach to product development, very strong analytical skills and a track record of delivering successful content-rich websites, preferably for cultural institutions or digital media outlets. Working closely with external agencies, designers, web-developers and internal stakeholders, the Product Manager owns the website’s roadmap and its execution to ensure the development of a world-class product that meets KPIs and the Museums’ mission.
A self-starter, creative and a data driven manager, this role keeps abreast of the newest technology trends and seize all opportunities to constantly improve and enrich the user experience.
Typical Duties and Responsibilities:
- Define and own roadmap of the websites’ redesign, prioritizing projects to meet KPIs and ensure a successful and timely website launch
- Manage the entire product lifecycle from the discovery to the launch and maintenance phases
- Provides end-to-end technical project management from project scoping, budget preparation and maintenance, project planning, progress tracking, timeline development, and support documentation
- Ensure that projects are delivered on time, within scope, and within budget
- Regularly reports on project progress, creates and maintains status briefs
- Set quality standards
- Identify strategic partners and vendors
- Acts are primary contact with external agencies/partners and internal stakeholders and coordinates internal resources and third parties/vendors/partners for timely execution
- Support decision making providing regular data-driven reports on project advancements
- Drive execution, managing tasks for the developers, writing detailed user stories and supporting A/B testing
- Collaborate cross-departmentally to foster cohesion around the overall product strategy
- Conduct research on different strategic initiatives and field trends as well as digital best practices
- Define content production and publication workflows, establish practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
- Responsible for training internal staff on content management systems
Education: Bachelor’s degree from an accredited college or university in a relevant field.
Work Experience: Minimum of three years of experience developing and managing websites.
Skills and Abilities:
- Track record of successfully launching new websites and digital products in the culture, education or media sectors
- Extensive understanding of website architectures, infrastructure and content management systems
- Experience in UX research, SEO/SEM, analytics, and agile project management methodologies
- Knowledge of user interface design best practices
- Strong analytical and problem solving skills, proactively addresses issues as they arise
- Comfortable diagnosing and identifying solutions for technical problems
- Strong attention to detail
- Team player with proven ability to work collaboratively and build consensus in a highly demanding and fast-paced work environment
- Ability to multitask and prioritize
- Experience with effectively using project management software such as JIRA and Asana
- Diplomatic, result-driven, dedicated and able to maintain sense of humor while working under pressure
- Experience in web design and development agencies highly appreciated
COFAM offers a competitive salary and generous benefits package.
Application Deadline: Open until filled
COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.
COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge