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The Corporation of the Fine Arts Museums is seeking a Director of Data Information Services. The Director of Data Information Services will work closely with the IT and the Development Teams to create and implement a strategy for managing and optimizing the museums’ CRM to increase the number of donors and maximize revenue. With the third largest museum member database in the country, there is enormous potential to expand the donor pool and to increase upgrades. The Director of Data Information Services will partner closely with the IT department to manage Salesforce and continue it’s integration with the ticketing system, an exciting and pioneering project that will have a monumental impact on the museum and non-profit industry.
In addition to spearheading new systems and structures, the Director of Data Information Services provides a broad range of information services in support of visitor/member/donor relationship management and fundraising efforts. The Director of DIS is responsible for overseeing 1) administration and management of the data in the Museums’ member/donor database; 2) oversight of processing and entry of member/donor information and contributions; 3) use of data, including conception and execution of analytic reports; and 4) user support.
The ideal candidate will be a strategic and innovative problem solver, an excellent communicator who is comfortable with change and has a can-do attitude, and someone who has the drive and collaborative spirit to build and create better systems and structures.
Typical Duties and Responsibilities:
- Partner with the IT department to launch the new Salesforce CRM that is integrated with the ticketing system.
- Develop a regular system for reporting revenue and other data points (renewal rates, upgrade rates, number of donors, etc.) to the Development Team. Conceptualize and manage the generation of financial, analytical, and statistical reports.
- Oversee and improve the newly launched Portfolio system, including collaborating with Development solicitors, tracking moves management activities, creating new and improved systems for identifying prospects, and developing user-friendly and on-demand reporting systems.
- Oversee the prospect research system, providing training for staff in best practices
- Supervise and mentor a team of five, including the Data Services Managers, Data Services Associates, and Data Services Assistants. Oversee data entry activities to ensure the timely and efficient processing, acknowledgement, and fulfillment of all donations to the organization. Ensure that staff have ongoing training in current and new systems.
- Improve efficiencies of current processes on the Data Information Services team, reducing duplicate work and converting manual procedures into automated ones working with IT where technology can improve procedures.
- Oversee the generation of mailing lists, recognition lists, and other data extractions as requested by museum personnel.
- Partner with the IT Department to develop a strategy to optimize the Membership and Donor CRM data. Within Development, collaborate with the management team to maximize revenue from members, donors, and prospects.
- Collaborate with the IT department to develop training materials, and provide ongoing support to all CRM database users.
- Collaborate with colleagues in Membership/Development to track, support, and assess the Museums’ membership programs.
- Pursuant to financial regulations and best practices established by the non-profit community, create, standardize, and document policies and procedures related to donor information collection and entry, gift acceptance, and gift processing. Ensure that the highest privacy standards are maintained for constituent information.
- Work with Accounting to reconcile gifts, provide transaction information and reports, troubleshoot issues when required, reevaluate procedures and systems to improve future gift tracking, reconciliation, and reporting.
Minimum Qualifications:
Education: Bachelor’s degree, preferably in computer science, information systems, or related field.
Work Experience: Five or more years database administration experience in a non-profit organization, preferably in a membership-based program. Three or more years direct supervisory experience.
Skills and Abilities:
- Excellent computer skills including a high-level of proficiency in databases (Raisers Edge and/or Salesforce experience ideal), Microsoft Excel and other MS Office applications.
- High level of analytical, mathematical, and problem-solving skills.
- Familiarity with current fundraising practices and accounting principles.
- Ability to provide leadership and training in the use of the CRM, as it relates to the cultivation and fundraising efforts of the organization.
- Excellent organizational skills including the ability to identify priorities, work independently, meet deadlines, and use logic and analysis to solve computer software problems.
- Ability to communicate effectively both verbally and in writing with staff, supervisors, and vendors.
- Must be able to exercise decisiveness and good judgment in situations requiring the evaluation of information to reach creative solutions.
Working Conditions:
Close office setting; must have ability to work with computer for extended periods of time.
COFAM offers a competitive salary and generous benefits package.
Application Deadline: Open until filled
The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.
COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.
COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.