Director of Information Technology


The Corporation of the Fine Arts Museums is looking for an experienced and energetic Director of Information Technology, who is passionate about technology and good business processes and committed to the highest level of IT support across complex organizations.

This position is in charge of a team of IT professionals and works closely with the Chief Administrative Officer (CAO) to ensure our technology operations function at the highest level and to ensure the implementation of new IT systems is smooth and successful.  The incumbent will implement new technical initiatives; streamline, automate, and simplify processes; and educate staff across the organization in the effective use of the technologies and processes.

This position will have a profound impact on deploying IT to enhance the museums’ international reputation, support its mission, and continually build and improve relationships with multiple constituencies.

Primary Responsibilities:

  • Develops and articulates the overall IT strategy consistent with organizational strategy, along with a roadmap for implementation. Oversees evaluation, selection, acquisition, and deployment of solutions.
  • Approves, coordinates, and implements technology projects. Leads the evaluation, selection, implementation, and maintenance of applications. Evaluates systems to measure their success; establishes and reports on appropriate metrics.
  • Analyzes the business requirements of all departments to determine their technology needs and identifies new software solutions that meet the needs of the expanding business.
  • Oversees all technology operations and evaluates them according to established goals.
  • Devises and establishes IT policies and systems to support business initiatives
  • Coordinates the IT, Data Services, and Photo Services staff and provide guidance and mentorship to direct reports.
  • Manages IT operational and capital budgets.
  • Serves as the primary IT contact to software, hardware, and network-related vendors, consultants, and partners.
  • Develops and maintains policies and procedures to protect FAMSF’s IT assets, data, and intellectual property; assures compliance with laws and regulations.
  • Develops and maintains business continuity and disaster recovery plans. Develops, maintains, and documents procedures, and provides training to assure continued operation of all museum IT, security, and telecommunications systems following a major disruption such as earthquake, fire, power failure or security breach.
  • Ensures high quality IT department service museum-wide. Ensures timely and satisfactory resolution of all IT issues and concerns.
  • Builds and maintains relationships within the technology industry broadly and IT departments of peer organizations.

Minimum Qualifications:

Education and Training: Bachelor’s Degree in computer science or a related field, or equivalent work experience.

Work Experience: Minimum of 10 years IT project/program management experience preferably across multiple hardware and software platforms. Minimum 3 years experience leading an IT department.

Skills and Abilities:

  • Strong written and verbal communications skills. Ability to interact as comfortably with senior management and board members as with technical and non-technical staff.
  • Proven vendor and consulting services contract negotiation and management.
  • Must be able to work collaboratively with multiple departments in a positive and constructive manner. Ability to establish and maintain good working relationships with museum leadership, staff, management, donors, peers, and vendors; uses logic and analysis to solve computer and systems problems; and to produce complex reports; manages confidential information.
  • Excellent business knowledge and skills including the ability to draft and review complex IT and other technology contracts in collaboration with the CAO, other senior management, and legal support.
  • Working knowledge of business systems, including customer relationship management (CRM) systems, enterprise business systems, content management systems, digital asset management systems, ticketing and scheduling systems.
  • Strong team leadership skills, excellent customer service skills; patience, integrity, creativity, and flexibility. Strong organizational and multitasking skills.  Enjoys collaborating to address problems.
  • Strong communication and problem-solving skills and the ability to thrive in a fast-paced environment; ability to present well, with a professional and friendly manner; ability to deal calmly with quick changing and complex issues.
  • Demonstrated interest in the arts and/or art museum administration.


COFAM offers a competitive salary and generous benefits package. Cover letter required.

Application Deadline: Open until filled


COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.