Information Technology Manager at the Norton Simon Museum

The Norton Simon Museum in Pasadena, California (Los Angeles metro area) seeks an Information Technology Manager to oversee the strategic development and maintenance of the technology and communication infrastructure. This includes the network, servers (including Exchange), Cisco telephones, other equipment and software. A rolling five-year plan of replacement schedules, software upgrades and other strategic investments is to be developed to guide planning and budgeting.


  • Design, monitor and maintain all aspects of the internal network (Windows and Cisco).
  • Perform ongoing security procedures, including review of firewall activity and other system logs, vulnerability management (firmware patches), periodic system intrusion testing and investigation of exception conditions.
  • Ensure that compliance for PCI standards is maintained across all departments.
  • Monitor PCI DSS compliance of relevant hosting partners and application vendors.
  • Manage the enterprise data backup, recovery and archiving processes.
  • Implement and manage network configurations (coordinate with outside consultant for complex issues).
  • Monitor and control the performance and status of the network resources, including server administration, installation/testing of operating system updates and patches, and system capacity management
  • Create, add, change and delete user account information, including passwords on all network components (network, phone, software, offsite vendors).
  • Purchase and implement new application releases for both server and end-users.
  • Manage relationship with external vendors pertaining to network, communications, website and other technical issues (audio/video conferencing, bookshop POS issues)
  • Oversee network cabling in coordination with Director of Operations
  • Assist with managing selected FilemakerPro databases (with assistance of a FMP consultant), making minor updates as requested by staff.
  • Create and maintain network documentation.
  • Negotiate contracts with vendors and monitor contract and license compliance

End Users:

  • Define, plan and maintain the technology needs of end users.
  • Single point of contact for end-users to support and maintain all office equipment, including computers (HP and Mac), phones (analog and Cisco VOIP), printers, monitors, scanners and other accessories.
  • Review and update spam logs, oversee blocking and whitelisting of email addresses.
  • Assist staff in setting up technology for meetings or special events (laptop projections, video conferences, audio conferences).


  • Manage communication lines, devices, modems (internal and wireless).
  • Ability to manage on-site Cisco telephone equipment, creating new users and basic user updates in CUCM and Unity (coordinating with Cisco vendor for more complex issues).
  • Oversee communications cabling in coordination with Director of Operations.
  • Coordinate new lines and/or repair of current lines (analog, fiber, wireless) with service provider (AT&T).

Website & Gallery Technology:

  • Coordinate technical aspects of websites with outside vendor(s), including hosting and domain names.
  • Coordinate with Director of Public Affairs and Director of Operations in planning and installation of new technologies approved for exhibitions and patrons.
  • Assist as requested with theater systems/equipment and with Security technology.


  • Coordinate service for office equipment, including photocopiers and fax machines.
  • Submit annual budget requests, process purchase orders and check requests.
  • Maintain database of equipment (inventory asset control).
  • Assist with special projects as needed.

Qualifications: Requires excellent judgment, attention to detail, and strong communication, computer and networking skills. Position handles confidential information, and must exhibit an ability to maintain a high degree of discretion in all communications. This position interacts with every department at the Museum and Foundation and must be able to manage multiple tasks and deadlines, and prioritize appropriately; and must be able to communicate professionally and effectively verbally and in writing with staff from all organizational levels. Must be able to work independently and adhere to strict security rules.

At least five years of prior network/computer maintenance experience and project management is required. Extensive knowledge of Microsoft Windows server and operating systems and understanding of IP DNS record management and Active Directory is required. Knowledge of Microsoft Office (Outlook, Word, Excel and Powerpoint) is necessary, Knowledge of Mac, Citrix, Adobe (Photoshop & Acrobat) and Cisco products is helpful. Knowledge of or ability to learn light programming in FilemakerPro (manage drop down lists, edit layouts, some script editing) is necessary. Microsoft and/or Cisco Certifications are a plus. Bachelor’s degree in Computer Information Systems preferred.

Position requires cell phone access and flexibility in schedule to perform updates and fixes during non-business hours, occasional evening, weekend and holiday hours. This position will be required to work during alarms and emergencies that may require physical presence at the Museum at any hour. This position also requires heavy lifting, bending, stretching, and reaching, moving objects, extensive walking and long periods of standing. A valid California driver’s license and personal automobile insurance is required.

All applicants must provide their salary history.

Please mail resume and salary history to Norton Simon Museum, c/o CFO – Information Technology Manager Position, 411 W. Colorado Blvd., Pasadena, CA 91105, OR

No phone calls please. Due to volume of resumes received, we will not be able to acknowledge receipt of resumes.

Employment is contingent upon proof of legal status to work in the United States and successfully passing a pre-employment background check.