IT Business Analyst


The Fine Arts Museums of San Francisco is seeking an IT Business Analyst. This role is responsible for implementing and continuously improving business process and performance.  The IT Business Analyst proactively works with stakeholders to define, analyze and document requirements for enhancements as well as identifies opportunities for new/improved processes. They build strong, trusted relationships with internal clients and acts as a business resource lead on project engagements. This position manages or participates in multiple projects at one time.

Typical Duties and Responsibilities:

  1. Communicates effectively with a broad range of technical and non-technical audiences.
  2. Ability to work in a team-oriented, collaborative environment by building positive and effective relationships with stakeholders, peers, vendors, and other team members.
  3. Serves as an internal consultant and liaison between the project teams and the stakeholders including communicating through use of presentation skills and the ability to create business friendly requirements documentation.
  4. Interviews project stakeholders to formulate vision, gather business requirements, and define project goals.
  5. Improves systems by studying current practices and procedures and designs modifications.
  6. Understands and helps create the project’s business case.
  7. Evaluates and recommends technologies relevant to the client’s need.
  8. Documents requirements and creates use cases, interface designs, prototypes, process flow diagrams and system models.
  9. Defines scope, established timeline, coordinates resources, communicates status and manages the delivery of project artifacts.
  10. Creates test plans, test scripts and conducts system testing.
  11. Participates in system deployment, migration and upgrades.

Minimum Qualifications: 

Education: BS/BA degree in Computer Science, Business, Engineering, or equivalent work experience required.

Work Experience: 3+ years of business analysis and/or project/program management preferably across multiple hardware and software platforms.

Substitution: Education may be substituted with four years of progressively responsible experience as a Business Analyst.

Skills and Abilities:

  • Understanding of software development lifecycle (SDLC)
  • Willingness to work in a collaborative environment
  • Excellent communication, training and speaking skills
  • Highly organized but willing to adjust direction when necessary
  • Analysis and comprehension skills
  • Visualization and prototyping skills
  • Process and data modeling skills
  • Testing skills and attention to detail
  • Organizational and presentation skills
  • Manage multiple vendor and/or consultant relationships.
  • Knowledge of MS Office suite including MS Visio and Gsuite platform tools.
  • Museum experience and working with implementing and administering collections management systems such as The Museum System (TMS) a plus
  • Excellent customer service skills
  • Work with minimum supervision

FAMSF offers a competitive salary and generous benefits package.

Application Deadline: Open until filled



The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.