Manager of Media Services


The Cleveland Museum of Art, Cleveland, Ohio: Full-Time

The Manager of Media Services and Event Technology oversees Media Services staff and is responsible for the planning, coordination, organization, and implementation of audio-visual technology needs for internal and external events, presentations and meetings for the Museum.

Core Responsibilities

  • Customer Service
    • Represent and deliver service excellence that is in keeping with the Museum strategic goals.
    • Develop, supervise and implement presentation training courses for end users with a goal of providing superior presentations to the CMA audience.
  • Client and Vendor Relations
    • Build and maintain working relationships with key stakeholders, contract producers, directors and production personnel.
    • Work closely with internal and external event planning committees and client groups to define event goals, objectives, and specific implementation plans.
    • Supervise, direct and coordinate the activities, personnel, subcontractors and vendors as required to successfully execute the event technology aspects of the event on the scheduled delivery day.
    • Coordinate presenter provided equipment and devices to insure adequate testing and operability with CMA systems. Provide known acceptable alternatives to back up this equipment and ensure that presenters are briefed on how to use the necessary event technology.
  • Technical
    • Ensures all event technology inventory is in good working order and rental condition and secure from theft or damage to comply with all Museum security and safety measures.
  • Management, Scheduling, and Administration
    • Develop and implement a scheduling process which allows for clear and effective technician and resource allocation and long-term planning, ensuring conformance with event objectives and identification of potential conflicts.


  • Bachelor’s degree in a related field and five years of relevant experience.
  • Exceptional interpersonal and communications skills, keen attention to detail, robust problem-solving skills, and strong orientation to customer service skills required.
  • Must possess service/factory level training for presentation, distribution, camera and audio equipment, as well as safety training certification in electrical rigging, staging lighting and related disciplines.
  • Technical and systems knowledge requirements include television systems, studio operations, engineering, webcasting, teleconferencing, cameras, capture devices, presentations and other AV, television and broadcast hardware including Polycom, Newtek, Sony, Panasonic, Eiki, DLP, London Blu, Aviom, Crestron, and Extron, and other current and future hardware and devices.
  • Knowledge of computer hardware including HP and Apple products, Windows and Apple operating systems, Microsoft Office and Adobe Creative Cloud software required.
  • Detailed knowledge of file formats to insure consistent and reliable playback for presentations and events. The ability to analyze and reformat files to suit the application and device.
  • The employee must occasionally lift and/or move up to 50 pounds. Operation of lift equipment, hoists and other material handling mechanisms as needed. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components, projection, sound, cameras, lighting, and audio equipment.
  • Follow all OSHA and EPA regulations in the safe handling, transportation, installation and disposal of used technologies, such as, but not limited to Mercury Vapor, HPS, Lead Acid and other toxic producing products used in equipment.