Amon Carter Museum of American Art
3501 Camp Bowie Blvd.
Fort Worth, TX 76107
The Shop Manager/Buyer is responsible for providing visitors with a continuation of the museum experience and generating earned revenue consistent with the character and standards of the museum. The incumbent uses independent judgment to purchase and display merchandise for sale to museum visitors.
- Develop a vision and long-term plan for the profitable growth of museum sales while reflecting the museums mission.
- Plan, develop, and find sources for museum-branded custom merchandise including concept, design, production, pricing, and delivery in collaboration with appropriate staff. Maintain organized product files (proposals, contracts/agreements, quotes, performance reports, etc.).
- Develop merchandise mix strategies within the context of non-profit retail that promote current retail trends. Continually research market for new sources of inventory and ensure all merchandise is appropriate and related to museums mission.
- Oversee purchase of merchandise for resale within the annual merchandise-buying plan and within established net profit margin. Prepare purchase orders for merchandise; receive merchandise, verify quantity and cost, and forward necessary paperwork to Accounting.
- Prepare, analyze, and manage annual operating budgets, unique financial reports developed specifically for the shop, inventory, projections, etc. Establish appropriate markup and regulate pricing structures.
- Hire, train, schedule, and supervise shop team members. Set and monitor sales goals, and performance management. Provide regular feedback to shop team members.
- Establish and monitor cash and inventory control system; conduct annual physical inventory and report inventory valuations to accounting. Maintain adequate inventory levels. Fulfill all sales order transactions; ensure that daily sales reports are completed and petty cash and sales receipts balance; pull stock for shipments and transfers; process UPS and shipments in absence of Warehouse Manager.
- Establish merchandise themes and implement these into attractive displays.
- Maintain operating policies and procedures. Set, communicate, and ensure compliance with policies for sales, reports, handling of merchandise, customer service, cash handling, returns, and shop opening and closing. Maintain customer and vendor database and files. Maintain regular shop hours, as well as operate during special events, including evenings and weekends as necessary.
- Partner with other museum departments in all relevant aspects of the promotion, advertising, and utilization of the shop. In conjunction with Marketing, develop and manage all retail advertising, marketing, and special promotions.
- Coordinate and order all necessary inventories for special events, educational programs, and author appearances. Plan and implement seasonal merchandising themes.
- Perform with staff assistance annual inventory.
- Oversee online shop, including design, products, and copy. Fulfill online orders.
- Operate Food Cart and Coffee service including display, receiving, licensing, sales, and accounting of food items.
- In conjunction with the Information Technology (IT) department, supervise all point-of-sale/retail software and hardware problems, issues, training, and updates.
- Maintain confidentiality of all museum and proprietary information.
- Other duties as assigned.
Sales staff for the Museum Shop.
Skills and Requirements
- Experience managing budgets and multiple projects.
- Proficient with computers, the Internet, and Point-of-Sale applications and reporting functions. Office 365 proficiency required.
- Ability to meet scheduled deadlines.
- Ability to move stock and assist with shipping merchandise as needed.
- Ability to meet the needs of a flexible schedule.
- Operate cash registers and credit card terminals; provide minor technical support.
- Positive attitude and motivated team player; works cooperatively with museum staff; provides exemplary customer service.
- Experience working with vendors, designers, and promotional agencies; knowledge of related copyright and licensing regulations.
- Knowledge of industry standards for invoicing, inventory procedures, and sales transactions required.
- Accuracy, attention to detail and ability to manage multiple projects.
- Extensive knowledge of reporting and analysis.
- B. A. degree and knowledge of art history and American art (preferred).
- Minimum three years marketing/sales experience; analysis, product development, and nonprofit experience preferred.
- Minimum three years store/retail management experience with a track record of excellent supervisory, communication, and organizational skills.
- Must be able to stoop, lift, and carry objects not exceeding 25 pounds. Job requires long periods of walking and standing.
Other Job Requirements
- Must successfully complete MVR, background, and pre-employment drug screen.