DIRECT LINK TO APPLY: https://recruiting.ultipro.com/CHI1023/JobBoard/6f16dad2-aeb7-b3ae-7e8c-63d0684114fc/OpportunityDetail?opportunityId=ba34bb67-efd2-46cc-b6e1-5e8703802b4d
The Facilitator, SLE works to assist with delivering interpretive experiences throughout The Children’s Museum of Indianapolis through conversation, interaction, presentation, and demonstration of sports to children and families. The Facilitator is part of the team that engages in world class interpretation and presentation to museum visitors and guests. The incumbent provides the highest quality immersive and interactive experiences for children and families by researching and performing informal interactions, formal athletic drills, costumed characters, and storytelling. He/she participates in gallery and exhibit maintenance and customer service delivery.
- Provides exceptional service and experiences to the visitors and guests of the museum.
- Interacts positively with visitors and respond to questions and concerns. Resolves visitor concerns quickly and tactfully. Responds to visitor needs for first aid and lost children. Remains visible and approachable in designated spaces. Knows and adheres to museum policies and procedures.
- Provides facilitation primarily in the SLE. Maintains general knowledge of all museum spaces and in-depth knowledge of interpretation programs for designated spaces including.
- Completes training in internal interpretation, SLE and general customer service and operation Remains well versed in changing exhibit content, activities, scripts and facilitated programs. Maintains a high level of content knowledge for each exhibit in order to provide high quality experiences both formally and informally.
- Prepares for the presentation of specifically designated interpretation programs by researching subject matter, memorizing scripts, practicing skills, and honing presentation techniques.
- Prepares experience and exhibit spaces daily for visitors. Maintains a safe and inviting atmosphere. Greets visitors. Provides daily care and cleaning of exhibit and activities. Completes checklists and report all maintenance and safety concerns. Sets up and takes down sets, props, or equipment used in rehearsal and performance spaces.
- Presents programs and interacts directly with visitors. Participates in set up and take down of experiences, games, activities, sets, props and seating; gathering audiences and conducting post performance discussion. Participates in evaluating staff and audience response to presentations.
- Maintains cleanliness of costumes and uniforms, and notifies supervisor of larger needs. Maintains daily audience attendance records.
- Interacts with visitors to help them understand exhibit concepts and content. Implements educational interpretive experiences in all assigned spaces to achieve the goals and objectives of the experience, and to help explain the main messages and concepts to visitors.
The Children’s Museum is open six to seven days per week. The Sports Legends Experience is open from mid-March through October. Facilitators are required to work a flexible and varying schedule, which may include evenings and weekends.
- High School diploma or GED equivalent.
- Experience working with children and youth in formal and informal environments.
- Strong presentation and customer service skills. Background in sports experience preferred.
- Must work a flexible weekday, weekend, evening and some holiday’s schedule. Must be able to work outdoors in extreme heat, cold, humid, unpredictable Indiana weather. The Museum is open 7 days per week.
- Must be able to work in a fast paced environment that values diversity and is child-centric.
- Interact with visitors and co-workers in a supportive, positive, and friendly manner.
- Maintain behavior patterns acceptable to co-workers and the general museum culture.
- Must be able to perform extensive work in indoor and outdoor environments, to perceive space, to read documents and diagrams and to view computer monitor.
- Must be able to communicate through projecting voice and varying tone. Team and group dialog required for communication of plans and concepts.
- Must be able to sit, stand, squat, and kneel for long periods of time frequently in costume or uniform. Must be able to negotiate pedestrian travel throughout the museum physical plant and campus.
- Must be able to lift objects up to 45 pounds of weight, tolerate dust in the indoor environment and extreme temperatures, and humidity in the outdoor environment.