Senior Membership Officer

Curiosity. Creativity. Collaboration. Sustainability.

This role will play a key part in identifying and developing programs, to retain and increase memberships, and new sources for membership acquisition.

  • Ongoing employment  under flexible working conditions. 
  • Salary package up to $94,720. Package includes salary ($77,448 – $85,455) employer’s contribution to superannuation and annual leave loading.
  • Unique and Creative Environment.

The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government.  Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city.

Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research. Deepening audience engagement, bringing the collections to life through hands on experiences and offering a variety of pathways through ideas and information is key to the delivery of our programs for people of all ages across our three sites: the Powerhouse Museum in Ultimo, Sydney Observatory in The Rocks and the Museums Discovery Centre in Castle Hill.

 An exciting opportunity has arisen to recruit for a Senior Membership Officer during a period of change. This role will play a key part in in driving programs to retain and increase memberships; identify and develop new sources for membership acquisition. The role will also be required to report on key performance indicators and play an active role in the maintenance of the customer relationship database.

 The successful candidate will be fluid and technologically savvy in addition to having demonstrated experience in promoting membership programs.


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Key Details

Role Type – Ongoing

Role Classification – Clerk Grade 5/6

Hiring Manager – Arani Duggan, Acting Director of Programs & Engagement/ Head of Development

Enquiries – Arani Duggan, email: or phone: (02) 9217 0393 mob: 0401 810 6300

Closing Date – Sunday 10th of July (11:59pm)

Essential Requirements

Demonstrated experience and the proven ability to promote a membership program, preferably within an arts environment.

Your application must include

Cover Letter – No more than two A4 pages. Must include short statements in response to the two targeted questions below (drawn from the Core Competencies required in the Role Description) There are no selection criteria to address

Resume – No more than three A4 pages. Must be up to date with current employment, and clearly details your skills and experience as relevant to this role. You must include 3 referee contacts (name, role, phone number and email address), clearly identifying a junior, peer and manager. We will not contact referees without your consent.

Question 1 This role serves a large and diverse constituency with limited resources. Tell us about a time you had to make tough choices about which program or initiatives to pursue, and why you made those decisions.

Question 2 – What experiences have you had in dealing with difficult members/customers? Can you give an example and explain how you reacted?

Other – The successful applicant is required to undergo and meet the cost of a National Police Records Check.

Your cover letter and resume will need to be submitted as PDF attachments on your candidate file application on I Work for NSW.

The Museum of Applied Arts & Sciences welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with a disability.  If you have individual requirements that need to be accommodated in order to participate in the selection process and join the Museum, please indicate this in your application.