Web Manager, Carnegie Museum of Art

Web Manager

Carnegie Museum of Art, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America Req #521

 Wednesday, March 24, 2021

Carnegie Museum of Art creates experiences that connect people to art, ideas, and one another. We believe creativity is a defining human characteristic to which everyone should have access. CMOA collects, preserves, and presents artworks from around the world to inspire, sustain, and provoke discussion, and to engage and reflect multiple audiences.

Carnegie Museum of Art is arguably the first museum of contemporary art in the United States, collecting the “Old Masters of tomorrow” since the inception of the Carnegie International in 1896. Today, the museum is one of the most dynamic major art institutions in America. Our collection of more than 30,000 objects features a broad spectrum of visual arts, including painting and sculpture; prints and drawings; photographs; architectural casts, renderings, and models; decorative arts and design; and film, video, and digital imagery. Through our programming, exhibitions, and publications, we frequently explore the role of art and artists in confronting key social issues of our time, combining and juxtaposing local and global perspectives.  With our unique history and resources, we strive to become a leader in defining the role of art museums for the 21st century.

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

Carnegie Museum of Art’s Web Manager is a highly skilled and strategic professional who possesses exceptional web development, leadership, and collaboration capabilities.  As the organization innovates ambitious artistic and educational programs, deepens its commitment to the Pittsburgh community, broadens its reach to national and international audiences, and expands access to its remarkable collection of art, this position is integral to advancing the museum’s mission.


Reporting to the Director of Marketing & Engagement, the Web Manager oversees the ongoing development, improvement, and administration of the museum’s ever-evolving web properties in an effort to attract and engage audiences, increase institutional visibility, and enrich and enhance the online user experience. The Web Manager partners with colleagues across the organization, cross-functionally and cross-departmentally, to develop and project manage initiatives that require creative web-based solutions including in-gallery/on-site interactives, podcasts, virtual education and public programming, mobile apps, and more.  The Web Manager assesses web performance and reports web analytics and insights to evaluate the effectiveness of the museum’s web efforts.

The Web Manager is a supervisory position that oversees Carnegie Museum of Art’s Web Developer and is a forward-thinking adopter of emerging technologies.




Education and Experience: A bachelor’s degree in a relevant field, or equivalent professional experience, is required, along with five years of professional web production management experience in a collaborative team environment. Experience in a visual or performing arts, cultural, educational, or similar setting is preferred, but not mandatory, as well as working within a marketing team/environment alongside editors, designers, and content experts and managers.

Knowledge, Skills and Abilities: The Web Manager must have a strong background in the creation, planning, and executing of web initiatives and a thorough understanding of the changing technology landscape.  Exceptional leadership, communication, problem-solving, organizational skills and the ability to work collaboratively with others is crucial. Ability to balance several projects simultaneously, manage and complete projects on scheduled deadlines, work alongside others of varying technology capabilities, and manage and mentor a direct report is critical.  Agility within the context of Carnegie Museums of Pittsburgh hardware/software environment and a nuanced appreciation of the values of a mission-driven organization are essential.  Experience in managing and/or contributing to a digital transformation effort, infrastructure-related project, or content migration is a plus.




Competence, knowledge, and experience in the following:

  • Designing complex navigation on websites for easy user experience; familiarity with standard concepts, practices, and procedures of user-centered design
  • Website content management systems; in-depth knowledge of WordPress required
  • CSS/Sass, JavaScript, JQuery, PHP, React, node.js, Command Line, and other current web development technologies
  • Coding responsively for all screen sizes
  • Concepts and principles of accessibility, including WCAG (Web Content Accessibility Guidelines)
  • Adobe Creative Suite and at least one general purpose programming language (e.g., C/C++, perl, Java, etc.)
  • Web analytics (including Google Analytics, SEMrush, Google Tag Manager, Facebook Pixels, etc.) and/or survey platforms (Qualtrics)
  • Web evaluation tool (such as SiteImprove) for effective application of SEO principles
  • Project management tools (Asana, if possible) and Outlook



Traditional office setting as well as work-from-home setting; extended contact with CRT/CPU; ability to work under pressure and pay attention to detail. To meet deadlines, evening and weekend hours will be required.

  • Web management and development responsibilities include:
  • Develop, Improve, and Administer Carnegie Museum of Art’s Web Properties:
  • Oversee ongoing development, improvement, and administration of the museum’s multiple web properties.
  • Liaise with other departments to support required updates and maintenance, as needed.
  • Anticipate problems; troubleshoot; make and communicate midcourse corrections when needed.
  • Communicate with CMP’s IT department and other Web Managers to identify best practices, advocate for improvements, address problems/barriers, and leverage shared resources.
  • Collaborate closely with the Director of Design & Publishing, who leads art direction for the museum’s web properties and web-based initiatives, and the Digital Content Manager, who oversees content for the museum’s web properties.
  • Project Management:  
    • For web-based projects and initiatives, manage and communicate schedule/deliverables to internal constituents to achieve on-time delivery.
    • Anticipate problems and collaborate with colleagues to develop and implement solutions.
    • Liaise with Carnegie Museum of Pittsburgh’s IT department on planning, testing, and analysis, as needed before launching new features to ensure seamless implementation.
  • Collaborate on Collections Website: 
    •  Coordinate with Carnegie Museum of Art’s Collections Database Administrator and Collections Management database vendor to ensure effective integration of the collections search.
    • Work toward continued improvements in functionality and usability.
  • Web Strategy and Performance Reporting:  
    • In close partnership with the Director of Marketing & Engagement, develop strategies to effectively measure and evaluate the effectiveness of the museum’s web efforts.
    • Conduct research and utilize web analytics to understand web users’ preferences and usage patterns; use research to inform planning and decision-making.
    • Continually report web performance and make improvements as required to respond to user needs and drive the museum’s strategic goals.
  • Specific Museum Web-Based Projects:  
    • Work with colleagues on the implementation of specific museum web-based projects including those related to specific exhibitions and programs, such as in-gallery/on site interactives and resources; podcasts; virtual education and public programming; mobile apps; and more.
  • Supervision of Web Developer:  
    • Responsible for oversight and management of the Web Developer; direct, guide, and mentor Web Developer and help prioritize the Web Developer’s day-to-day work streams to ensure the Web Developer’s success.
  • Contractors:  
    • Manage contractors, when authorized by the Director of Marketing & Engagement, and supervises day-to-day work.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:

  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check
  • FBI Fingerprint Criminal Background Check

Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.


The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources.

  1. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential.
  2. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function.
  3. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential.
  4. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis.
  5. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential.
  6. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential.
  7. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.

Pay type: Salary