Chief Experience Officer
Cooper Hewitt, Smithsonian Design Museum
Across a 20-year career in museums, Carolyn has worked with cultural organisations to transform the way they use digital technologies to effect change. She joined Cooper Hewitt, Smithsonian Design Museum in 2018 as Chief Experience Officer, a new role that aims to seamlessly weave the digital and the physical experience together to create an integrated visitor experience.
Across roles as Head/Director of Digital, through independent consultancy, and as Director of the National Museums Online Learning Project, Carolyn has overseen the development of an award-winning website for the Isabella Stewart Gardner Museum in Boston, USA, strategic development through delivery of all public facing digital outputs at the Imperial War Museum; and an ambitious programme of e-Learning resources and a cross-collection search linking 9 UK national museums together for the first time.
With a consistent focus on blazing digital trails, and shifting organizational culture, Carolyn’s work emphasizes the delivery of effective digital strategies; digital & change management leadership; complex stakeholder management; digital capacity building; and managing multi-skilled teams. Consulting clients have included: J.Paul Getty Trust, English Heritage, British Council, National Museum Wales, National Museums Scotland, Canadian Museum of History.
In 2017, Carolyn was a Getty Leadership Institute (GLI) Fellow and served as President of MCN (Museum Computer Network), a non-profit organisation representing information professionals from cultural sector institutions around the world.